You’re in business to represent clients, win cases and bill for your time. We’ll make sure that nothing gets in your way.
WE ARE LEGAL. What we really mean is that “we get legal”, one of our most successful customer segments. Law partners went to law school to represent clients and win cases, legal administrators want a continuous and uninterrupted workflow to create maximum efficiencies and minimal interruptions. With SSD’s Total IT Management Solutions, no matter what your role is you can focus on why you’re in business: winning cases and maximizing billable hours. Sounds simple? It actually is when you have SSD by your side.
We don’t believe in quick-fix solutions because frankly, they don’t work. Our services focus on long term stability and adaptability . Here’s what we do:
• How often is the system breaking down?
• Are there specific components that are prone to cause downtime?
• When was the last IT-crisis? What happened? Who fixed it? How long did it take? Did it happen again?
• Have there been any security breaches from a simple virus to a real cyber attack?
• Continuous monitoring of your IT systems & technologies
• Management of software updates
• 3rd party vendor resolution (we handle manufacturers and software vendors so you don’t have to)
• Unlimited Help Desk that is at-the-ready whenever anyone on your team is experiencing challenges. We use a queued-priority-response system designed to get you up-and-running: ◦Urgent (15 minutes)
◦Expedited (1 hour)
◦Priority (Assessed & Scheduled)
• Highly trained, knowledgeable and personable technical advisors
SSD has been ideal for our technology needs and got a robust IT system up and running in a matter of days. Thanks to SSD we don’t have to keep a dedicated IT person on our payroll, and we have the comfort of knowing we’ll have a first-class team that is able to respond quickly when technology issues arise
Garrett Moritz, Ross Aronstam & Moritz LLP
SSD has helped us seamlessly integrate and manage our IT for over 30 employees across three separate offices. Its team feels like a part of our company in terms of responsiveness, dedication, and communication. As our firm has grown nearly ten-fold over the past five years SSD has helped us scale our IT infrastructure into a first-rate operation. It has given us the confidence that our company and client data is secure, protected, and replicable in the event of a failure.
OUR SUITE OF SERVICES THAT IS INCLUDED IN YOUR MONTHLY FIXED-FEE:
Network Management Software
Strategic Planning and Guidance
Technical Assistance Center (T.A.C) End-User and Workstation Support
New Employee Onboarding Services
Remote Management Services
Detailed Asset Management
Vendor & 3rd Party liaison Services (hardware, software, ISP, Telecom)
Antivirus and Antispam
Mobile device management
TAKE THE NEXT STEP
Your firm will experience increased productivity, uninterrupted client billing and you will be able to focus on managing and growing your firm. Contact Bobbie Brooks to schedule a complimentary IT workflow assessment: firstname.lastname@example.org or 302.472.2204