When your computers are down or performing poorly, productivity and customer service suffer. That’s why end-user support lies at the heart of what we do at SSD.

Support Services

At SSD, we monitor your systems and keep them up-to-date to prevent issues from happening. But when problems do arise, we’re here to help resolve them as quickly as possible.

Our Assurance program includes unlimited support for everyone in your organization, across both PCs and mobile devices. We’ll respond within 30 minutes for emergencies and within one hour for issues that impact productivity. We also give you access to 24×7 emergency support.


You can count on our team to respond professionally, respectfully and graciously to every support request. We’ll keep you informed of the status of your request, and work diligently to resolve the issue to your complete satisfaction.

  • Unlimited end-user support
  • Response time based on call priority
  • Access to 24×7 emergency support
  • Mobile device support
  • User account management
  • Simple, remote workstation setup