UPDATE: JUNE 08, 2020
SSD Technology Partners considers the safety of our clients and staff our utmost priority while also ensuring we continue to provide the highest level of service and support our clients have come to expect from us. Local governments in our region have moved into various phases of allowing businesses to reopen, we at SSD have taken the necessary precautions to protect everyone from the spread of COVID-19.
Beginning June 8, 2020 we have a limited number of employees returning to the office on a rotating basis. Our staff will continue to practice social distancing while in the office. Disinfectants, facemasks, sprays, and hand sanitizer has been made available throughout the office. Face masks are required to be worn when entering, exiting, or moving about the office.
Onsite meetings and support visits will continue to be provided on an as needed basis. Our onsite staff will be required to wear face masks 100% of the time while at our client’s office. Each of our engineers vehicles have been equipped with disinfectants and hand sanitizers.
In an effort to ensure we are able notify any/all staff who have come in contact with a potentially infected individual we will be requiring all staff members entering our building to utilize our Simple In/Out Board application. This will ensure we can run an accurate report detailing who has potentially come in contact with one another. In addition, a sign in/out log will be placed at the front and rear entrances for all guests/customers.
We will continue to monitor the situation and make adjustments as necessary.
UPDATE: MARCH 17, 2020
With the ongoing spread of the COVID-19 virus it is SSD’s recommendation that customers assess their current work from home/remote access systems to be prepared in the event it becomes necessary to have all or at least a large percentage of your staff working from home. Over the next few days SSD will be reaching out to everyone to help set these expectations and assist with anything you might need to be prepared. In the meantime, these are some things to consider.
Remote Access Capacity:
Many remote access systems/processes are designed around the occasional work from home scenario wherein only a small number of users are ever concurrently accessing the system. In many of these situations the server, VPN, or access gateway is scaled only to handle this normal usage and may not have the capacity to accommodate a dramatic increase in concurrent usage.
VPN’s, Remote Desktop Servers, and many other products often have licensing limitations that are enforced by the system. Some of these enforce limitations on the number of concurrent users connected and others require a user to have a specific license assigned prior to accessing anything.
It’s common to have some unique systems/applications that may not be available on your everyday use remote access platform. It is commonplace for things like finance applications, payroll systems, or other programs that are only utilized occasionally or by a very small group to be intentionally omitted. A plan for accessing these systems will need to be taken into consideration.
It’s important to come up with a plan for how to address your incoming phone calls. There are often many options especially for those with IP based systems. These options range from the use of soft phones, call forwarding, and taking home a physical phone. Each of these require specific configurations but are often easy to accommodate if planned for ahead of time.
Even if you have a tried and true remote access system we urge you to have your staff test their connectivity. Remote access often goes unused by many for months at a time. Testing beforehand allows our Service Desk staff time to work with your users to get them operational prior to it being a critical problem.