With SSD, you don’t just get one dedicated technician. You have an entire team that ensures timely response and provides key consulting services.
You will be assigned a dedicated Chief Technology Officer (CTO) with the IT experience and business acumen to guide your technology decisions. Your CTO will assist with strategic planning, manage projects and serve as the final escalation point for technical issues. SSD Assurance clients are typically assigned a team similar to the list below:
CTO responsible for the technical design of your environment
CSO responsible for quarterly and annual security activities
Preferred engineer with close technical familiarity with your environment
Client relationship manager for analyzing trends and ensuring satisfaction