We begin by gathering business information about you and your organization so that we can build your account in our system. We will then conduct a 30- to 60-minute onboarding meeting with key members of your staff who are responsible for making decisions about your IT infrastructure.
Your assigned Onboarding Engineer will remain onsite to begin preparing your network for our services. The majority of these processes will be transparent to your users, but there will be times during the initial deployment that their attention is required. Rest assured that SSD will coordinate any downtime or work that will impact your users at a convenient time.