Our detailed onboarding process maximizes the value of our Assurance program. We’ll start supporting you immediately, and gathering data to help optimize your operations.

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Onboarding

We begin by gathering business information about you and your organization so that we can build your account in our system. We will then conduct a 30- to 60-minute onboarding meeting with key members of your staff who are responsible for making decisions about your IT infrastructure.

Your assigned Onboarding Engineer will remain onsite to begin preparing your network for our services. The majority of these processes will be transparent to your users, but there will be times during the initial deployment that their attention is required. Rest assured that SSD will coordinate any downtime or work that will impact your users at a convenient time.

Technology Roadmap

Once onboarding is complete, SSD is ready to begin supporting your users. We will hold a Kickoff to familiarize your staff with how SSD will be supporting your technology. During the first 30 to 45 days, SSD will also be working to establish a technology roadmap with recommendations for short- and long term upgrades and improvements to your network.

  • Addition of key information and contacts to our system
  • Introduction to your support team
  • Preparation of your systems with minimal impact to your operations
  • Kickoff meeting with your staff
  • Clarification of any questions or concerns
  • Review of your environment and development of a technology roadmap
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