Offloading IT functions to a good managed services provider (MSP) creates a lot of value for organizations by allowing them to improve operations and better manage their technology expenses. An often-overlooked benefit of this arrangement is the enormous amount of information and insight that can be gleaned from regular MSP reports on the IT environment.

IT operations are usually something of a mystery for most organizations. Even tech-savvy managers can be quickly overwhelmed by the complexities of modern IT infrastructures. The intricate interplay of hardware, software, cloud resources, mobile devices and much more can make it next to impossible to fully understand what’s happening behind the scenes.

In a managed services arrangement, reports from your provider can shine a light on what’s going on. At the most basic level, an MSP will deliver regular executive summaries featuring high-level overviews of the entire network infrastructure. More detailed reports will highlight how individual components of the infrastructure are performing, where there are potential problems and suggestions for improvement.

Creating Visibility

Virtually all MSP monitoring tools feature numerous built-in reporting modules for performance analysis and auditing. These tools help create real-time visibility into network performance and infrastructure, making it possible to identify warning signs of potential problems before they disrupt business operations.

MSP reports can help you identify possible security vulnerabilities, maintenance issues or resource utilization problems. For example, a report could alert you when a disk is nearing capacity or an application lacks all the system resources it needs, and it could recommend solutions.

Reports can create savings opportunities by identifying resources that are operating well below thresholds for CPU usage, memory and other metrics. Such insight can help an organization understand how to shift workloads, reuse resources and otherwise right-size the infrastructure for improved cost efficiency.

MSP reports can also be useful for compliance purposes. Historical reporting can create an audit trail that illustrates actions and improvements that demonstrate compliance with many government and industry regulations. In some cases, MSP reports can fulfill evidentiary requirements for legal proceedings.

The SSD Approach

SSD offers our managed services customers a wealth of infrastructure reporting. We collect and analyze log and event information from managed devices and systems, then compile that information into a series of reports that help you evaluate network performance against essential business metrics and other key performance indicators (KPIs). We can deliver reports in the following broad categories:

Infrastructure-level reports: These reports provide details about all systems and devices under management. This could include inventory reports that identify device names, device types, model numbers, IP addresses, site location, activation dates, contract expiration dates and more. Ticketing reports would identify any related service calls, incidents and resolution activities.

Device-level reports: These reports provide an in-depth analysis of specific devices being managed. They might include data about CPU and bandwidth utilization, availability, downtime incidents, user login activity, inbound and outbound traffic data, and any suspicious activity.

Service-level reports: Regular reporting on essential service metrics help organizations understand how well their provider is performing. These metrics typically illustrate how long it takes a provider to detect an outage, malfunction or security event, how long it takes to notify the customer of the problem, and how long it takes to isolate and resolve the issue.

There’s no denying the value of core MSP monitoring and management services. A valuable byproduct of an MSP relationship is an abundance of granular information about your IT infrastructure. Let us show you how SSD’s reporting can help you fine-tune your IT strategy and make better business decisions.