Superheroes continue to be popular in the movie theaters. New releases featuring Thor, the Justice League, the Avengers, Ant-Man, Aquaman and the X-Men are all slated for release within the next two years. Although some superheroes have a dark side, most use their super powers to fight evil and bring hope and peace during difficult times.
For many small to midsize businesses (SMBs), the in-house “IT guy” seems like a superhero. He can bring PCs back from the dead, resolve network slowdowns and restore that critical file from backup in time for the boss’ big presentation. Given the scope of his responsibilities and time and budget constraints, it seems like he can work wonders. As technology becomes more complex, however, his limitations begin to show.
It’s virtually impossible for one person (guy or gal) to keep the IT environment up and running, handle end-user support requests, and stay abreast of all the latest technology. When you add security threats on top of all that, you may find that you’re setting that person up for failure.
Any organization that depends on its computer systems should consider partnering with a managed services provider (MSP) to supplement in-house IT support. The MSP will have an entire team of people with expertise in specific technologies, along with state-of-the-art monitoring and management tools. They will be able to locate and resolve problems more quickly than one IT generalist can, and make sure all systems are kept up-to-date and secure.
The MSP will have well-established processes based upon industry best practices, and sufficient resources to ensure that those practices are followed every time. The in-house IT guy doesn’t always have that luxury. When systems are down or security issues emerge, he’s focused on the issue at hand. In the attempt to get things back to normal as quickly as possible, best practices sometimes go out the window.
The IT guy faces even greater challenges as the organization grows and there are more users, devices and data to manage. Not only is the IT environment larger, but it becomes more critical. An MSP can take up the slack, and ensure that the right resources are available when needed.
Despite all of his efforts, the IT guy may hold the organization back. Putting out fires and patching up systems doesn’t contribute to business growth. However, your IT guy simply doesn’t have the time to investigate new technology solutions, much less implement and manage them.
That’s why more and more SMBs are adopting managed services, according to a new report from MarketsandMarkets. These organizations are looking to take advantage of advanced technologies, and are concerned about security threats. However, they typically don’t have the in-house expertise needed to manage and secure the IT infrastructure, and lack the budget to hire experienced personnel.
Managed services provide assurance that the IT environment is being monitored and maintained by qualified experts. And when day-to-day operational tasks are outsourced to an MSP, the IT guy can devote more time to strategic initiatives that increase efficiency, enhance customer service and create competitive advantages.
SSD can help relieve the burden on your IT guy, and ensure that your technology supports your business. We’ll develop a managed services program that’s tailor-made for your needs and aligned with your budget and IT requirements.