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Instant Messaging Brings Rewards and Risks

By |2017-12-28T21:17:20+00:00December 28th, 2017|Collaboration, Internet Security, Unified Communications|

Convenience and immediacy make instant messaging (IM) a popular collaboration tool. Underlying presence technology allows users to instantly see who is online and available, which makes it easy for groups of coworkers to share ideas, files, text, images, links, code and more. The problem is that there is very little oversight of IM. Although consumer [...]

6 Ways Small Businesses Can Enhance the Customer Experience

By |2017-12-14T06:47:51+00:00December 14th, 2017|SMB Strategies, Unified Communications|

In the previous post, we defined the customer experience and explained why businesses that are launching new products and marketing strategies should make the customer experience a top priority. We discussed the various types of interactions and contacts that occur during the customer journey and offered recommendations for developing and managing a customer experience strategy. [...]