Proactive vs Reactive Approaches to IT Support

That is unfortunate, but it will never happen to me. That is a shame, but I will deal with it if in fact it actually happens.

Thoughts such as these pop into our head when a major incident or crisis occurs, especially when it is related to cyber-security. Due to this, networks are often left vulnerable, causing issues for businesses all over the globe. Some companies do not have an IT team (whether outsourced or in house) to manage the network and check for malicious activity on a reoccurring basis. When those targets are attacked, they then turn toward IT support, thus understanding the importance. This is a reactive approach.

However, instead of taking this approach, it may be in your best interest to take a proactive approach. A proactive approach allows you to have a disaster plan in place and an eye out for anything suspicious that may be lurking within your network.

Below are 3 reasons why proactive support may be the best solution for your business.

Assurance. Proactively maintaining your network should provide you and your company with assurance and peace of mind, knowing that your network is protected. While nothing is 100%, your chances of experiencing a malicious attack are lessened.

Cost. Paying a fixed monthly fee for the services of a Managed Security Service Provider (MSSP) may be something you need to budget for.  However, at least you know what to financially expect each and every month. If hit with a cybersecurity breach, you will have to pay fines and fees associated with the attack per statutes. This may exceed the cost of an MSSP contract.

Unfortunately, many businesses, especially small businesses, have issues coming up with the fines and fees associated with a cyberattack. This may lead to unnecessary borrowing with interest or worse- some companies have even gone out of business. According to the U.S. Securities and Exchange Commission, one half of all targeted and attacked small businesses permanently close their doors due to the costs associated with a security breach.

Relationships. Building trust and a valuable relationship with a service provider helps to alleviate some of the stress during the times of a technology crisis. Instead of shopping around for someone to help you and trying to manage an issue, you would just have to confidently turn to your provider for assistance.

Do you still think you are not at risk? According to TechRepublic, roughly 160,000 cyber-attacks occurred in 2017, which was double compared to 2016.  Unfortunately, this number may continue to rise if no security procedures are put into place.  If interested in learning more about cyber-security assurance, please contact Rebecca Ruocco  to discuss options that may be available to you.

Aguilar, L.A.  (2015). The need for greater focus on the cybersecurity challenges facing small and midsize businesses. U.S Securities and Exchange Commission. Retrieved from
Rayome, A.D (2018). 2017 was ‘worst year ever’ in data breaches and cyberattacks, thanks to ransomware. TechRepublic. Retrieved from