Are You Protecting Your SaaS Data?

Are You Protecting Your SaaS Data?

Software-as-a-Service (SaaS) has upended traditional software deployment models as more companies seek the operational agility and management advantages of on-demand access to cloud-based apps. Recent studies find that nearly three-quarters of U.S. businesses are using SaaS, with most using well over 100 unique apps.

SaaS proved particularly valuable as organizations transitioned to decentralized operations over the past two years. Anytime, anywhere access to key business applications has allowed remote workers to remain efficient and productive. It has also introduced an element of risk, however.

Due to a persistent misunderstanding about the cloud’s basic security framework, most companies aren’t adequately protecting their SaaS data. According to an Enterprise Strategy Group study, a third of companies using SaaS never back up their SaaS data. Most are under the impression that SaaS applications don’t need to be backed up because the cloud provider is protecting their data.

That’s simply not the case. All cloud providers operate under a shared responsibility model in which providers and users are accountable for different aspects of security. In general, SaaS vendors will secure their applications but customers must protect their own data.

Data Loss Risks

Even those who understand shared responsibility often operate under another unfortunate misconception — that their on-premises backup infrastructure will protect SaaS data. That’s almost never true because SaaS data rarely touches onsite servers. When working with SaaS apps, users are typically entering data directly into the cloud platform through a web browser.

These miscalculations often bring serious consequences. More than 80 percent of respondents to the ESG study reported SaaS data losses, and only 15 percent were able to recover all of it .In many of cases, data losses included important documents, records and communications housed in Microsoft 365, Salesforce, Google G Suite and other prominent cloud apps. Companies are usually shocked to learn that cloud providers can’t restore their data.

There are numerous SaaS backup tools on the market that organizations can use to implement stronger data protection practices. Veeam, Datto, Cohesity, StorageCraft, Acronis and Spanning Backup are among the more robust solutions in a market that is worth nearly $10billion.

Consider a Managed Solution

Choosing a SaaS backup product can be difficult, however. Because the backup software has to integrate with the SaaS application, not every solution works with every app. Many solutions are designed to work with particular SaaS product lines. For example, Veeam Backup for Microsoft 365 is focused on Microsoft SaaS workloads such as Microsoft Teams, Exchange Online, SharePoint Online and OneDrive. Datto SaaS Protection covers much of the same ground, but also backs up Google’s G Suite.

Different solutions may also have different backup targets. Most are built for cloud-to-cloud options, but some also provide an option for on-premises backup. Others allow you to securely back up SaaS data to any location, whether on-premises, with a service provider ,or in public or private clouds.

Since most companies now use multiple applications and cloud platforms, a managed backup solution will offer more flexibility than a single product. A managed services provider (MSP) can use best-in-class solutions to create a comprehensive SaaS backup environment. MSPs can also leverage their tools and expertise to implement a robust backup strategy based on the 3-2-1 approach used for years in traditional on-premise environments — three copies of your data on two different storage media with one of them located offsite.

The experts at SSD can help you implement a solution that protects your valuable SaaS data against ransomware attacks, accidental or malicious deletion, misconfiguration and other forms of data loss. Contact us to discuss your specific needs and objectives.