If time is money, then automation is a high-yield investment account. Businesses that automate even just a few tasks that otherwise require manual processes can save hours of work, making them more efficient and productive while also reducing costs and minimizing errors. Time is an especially precious commodity for small businesses operating with limited resources [...]
A 2018 tax-day computer glitch at the Internal Revenue Service prevented millions of Americans from filing their tax returns and forced the agency to extend its filing deadline. It was later determined that the problem stemmed from a legacy software system that dates to the Kennedy administration. The IRS crash illustrates the risks involved with [...]
Cybersecurity has always been a cat-and-mouse game, with malicious actors and security professionals continually refining their tactics to stay one step ahead of the other. Artificial intelligence (AI) is fundamentally changing the game. While IT organizations are using AI to augment security, cybercriminals are also leveraging the technology to find new ways around defense mechanisms. [...]
Managed services is a concept thrown about in the IT industry, often with little understanding of what the term truly means. In fact, many of the vendors who claim to offer managed services tend to twist the definition to align with their own service offerings and sales goals. Managed services is often equated with IT [...]
What do modern businesses have in common with professional tennis superstar Novak Djokovic? Both are achieving high levels of performance and efficiency with predictive analytics. Predictive analytics is an area of statistics that uses artificial intelligence, machine learning, data mining and predictive modeling to gather and assess historical data in order to predict future events. [...]
It’s the most wonderful time of the year — for cybercriminals. We’ve entered the peak season for cybercrime, with various studies indicating that cyberattacks increase by up to 60 percent during the holidays. The Department of Homeland Security recently warned of an expected spike in a range of malicious activity, including unsolicited emails that contain [...]
According to a report from Techaisle, cloud spending by small to midsize businesses (SMBs) and midmarket companies will reach $115 billion in 2019, with SMBs outspending the midmarket sector. In fact, 57 percent of surveyed SMBs are accelerating their cloud initiatives. Many are using multiple public and private clouds and sophisticated solutions to manage workloads [...]
Many organizations rely upon their employees prevent cybersecurity breaches. Employees are advised not to click on unknown links and attachments, share their user credentials, or use unapproved applications and services. And for the most part this strategy works — in a recent study conducted by Sapio Research, 79 percent of information security leaders said that [...]
With most organizations now in the fourth quarter of their fiscal year, the time has come to get serious about budget planning for 2020. As usual, the process is likely to be challenging for IT managers. Historically, most organizations set aside a percentage of revenue and expect IT to keep spending within that range. According [...]
You depend upon your computer systems to boost productivity and enhance customer service, but when they’re not working properly business grinds to a halt. Today’s end-users are fairly tech-savvy, but few have the expertise to troubleshoot complex problems. They need expert IT support to get back up and running. And when they need it, they [...]
