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So far Rebecca Ruocco has created 6 blog entries.

Customer Centric Outlook

By |2018-07-18T15:17:36+00:00July 18th, 2018|Customer-Centric|

Factors such as cost, location, and offerings are major focal points for companies when they are shopping around for new IT support vendors. However, there is one major point that many of us tend to forget to look for during the shopping process. The missing link is a customer-centric outlook and relationship, offered by our [...]

4 Ways To Secure Our Devices

By |2018-07-09T18:48:15+00:00July 9th, 2018|Security|

Years ago, most people had a home computer, which was usually a desktop. At their place of employment, there may have been a desktop if the job required the use of such. As technological advances continued, we turned towards all-in-ones, laptops, tablets, smartphones, etc.  Now, we have multiple devices for both recreational use and our [...]

Shopping Online: 5 Ways to Proceed With Caution

By |2018-06-27T17:31:04+00:00June 27th, 2018|Internet Security|

Shopping online has grown increasingly popular, especially since we have the ability to browse and shop right from our smartphones and tablets! As simple and satisfying as it is to just click a few times on our devices and have items shipped to us within a few days, there are certain risks associated with this [...]

What Does It All Mean?! 8 Security Risks Defined That Exist in the Cyber-World

By |2018-06-08T18:56:32+00:00June 8th, 2018|Cyber Security, Internet Security, IT Security, IT Services, Security|

We are familiar with the malicious activity that exists in the cyber world; however while many of us hear about security breaches and cyberattacks, most of us do not know the “what” behind the end result. Below are eight of the common security risks that exist: Bot: Bot is a program that is remotely triggered [...]

Proactive vs Reactive Approaches to IT Support

By |2018-05-31T11:56:07+00:00May 30th, 2018|Cyber Security, Disaster Recovery, IT Security, IT Services, Managed Services, Technology|

That is unfortunate, but it will never happen to me. That is a shame, but I will deal with it if in fact it actually happens. Thoughts such as these pop into our head when a major incident or crisis occurs, especially when it is related to cyber-security. Due to this, networks are often left [...]

Response Time Matters

By |2018-05-30T14:33:26+00:00May 18th, 2018|IT Services|

When we spend money on a product or service, we set forth expectations and guidelines. We made the purchase or signed the contract because we see the value in what is offered. Differing from a tangible good, a service requires exactly what it states- “service.” The customer must receive the treatment, package, and respect [...]