Managed IT Services - Maintenance, Monitoring and Support

SSD Technology Partners provides managed IT services and support throughout Delaware, Pennsylvania, Maryland and New Jersey.   If you have ever experienced technical difficulties or had questions regarding your network, you have come to the right place.  Our managed IT services help minimize downtime and productivity loss by performing network systems maintenance, data backup and restoration, disaster recovery services, IP telephony and other custom maintenance packages.  We know the information technology issues small and medium sized businesses face, and we listen closely to our customers so as to never overstep our abilities.  Thus we have earned their trust and respect - something that is challenging to earn and easy to lose.

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"As the office manager of the Emory Hill Companies, I wear a lot of different hats.  I am responsible for our IT, but don't have time to manage our complex system. SSD has been our partner for more than 12 years and provides the support we need so I can focus on other tasks.  They take the time to get to know our company and employees, anticipating our needs and our growth."

- Office Manager, Emory Hill Companies


SSD has designed a proactive IT support program for businesses that cannot afford network downtime and productivity loss for their employees. Each delivery platform is a suite of services crafted to meet your every need. Our packages include:

SSD System Maintenance SSD Advantage SSD Trusted Advisor
Keep your system in sound operating condition, protected from harmful threats and eliminate common end user frustrations.

Increase productivity and reduce unexpected IT expenses.		 Premium Service is a comprehensive proactive approach to improving and enhancing network performance and IT capability.

Proactive solutions that work to eliminate downtime and unexpected IT expenses.		 Trusted Advisor is an ad-hoc suite of services to fit your unique IT needs.  Together we will discuss your requirements needs and develop a plan to meet your business goals and objectives.

Although the options are flexible listed below are some of the more commonly sought after services:
  • Hosted Anti-malware - (anti-virus and anti-spyware) Delivering the most comprehensive and proactive protection on the market.

  • Premium Anti-spam - Prevent unwanted e-mail and give end users control of their inboxes using Sender Address Verification.

  • Patch management - Windows patch management helps you maintain a healthy and secure network decreasing the opportunity for disabling attacks, downtime and security breaches.

  • Workstation maintenance - Hard drive defrag and disc clean up of  temp files keeps PC's and your network running at optimal speed.

  • The ability to provide remote support is a value added feature of this plan and is billed in addition to normal monthly fees at a discounted hourly rate.
  • System Maintenance services plus:

  • Network monitoring - SSD's Network Operations Center will keep a watchful eye on your network functionality looking for impending trouble and taking action before your network is impacted.

  • Backup monitoring - Receive notification of unsuccessful backups and support to correct any issues.

  • Strategic consulting  - Consult with our Professional Technology Engineers to assist with strategic and budget planning of your business technology.

  • Scheduled onsite visit  - Regularly scheduled visits to meet your business needs.

  • Unlimited remote support to desktops.

  • Unlimited onsite support to correct issues unable to be resolved remotely.
  • Network Documentation

  • Security Reviews

  • High level consulting

  • Project Planning

  • Disaster Planning

  • Emergency Response

  • Remote Backup

  • Remote Helpdesk

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